Jeff Kaplan is a goddamn American Hero. Watching the developer updates they put out is a pleasure, in large because of him.
He's so refreshingly clear on what he's saying that he instantly conveys a sense of trust in their decision making. He is almost immune to the low IQ seeding of "umm" and "uhh" that poisons public speaking.
I've played her a time or two on the test realm and I like her. I traditionally gravitate to whatever character is least popular at any given moment but I'll call her a welcome change from the grudge-Reining that occasionally happens when you're team has had too much Mnt Dew.