Evil Avatar  



Go Back   Evil Avatar > Daily Gaming News > News Items

» Sponsored Links


» Recent Threads
Nintendo Will Launch A...
Last post by Evil Avatar
Today 04:06 PM
20 Replies, 1,164 Views
Overwatch Hits 30...
Last post by brandonjclark
Today 02:55 PM
5 Replies, 835 Views
Halo 5 Dev Acknowledges...
Last post by GinRummy
Today 01:41 PM
2 Replies, 648 Views
Heroes of the Storm 2.0...
Last post by wunshot
Today 11:47 AM
21 Replies, 1,011 Views
Nintendo Talks NES...
Last post by PacerDawn
Today 11:31 AM
9 Replies, 1,241 Views
Official Call of Duty:...
Last post by Emabulator
Today 11:27 AM
10 Replies, 1,115 Views
Gamer's Shopping Guide,...
Last post by Emabulator
Today 11:23 AM
3 Replies, 2,001 Views
Weekend Gamer: What are...
Last post by Capt_Thad
Today 11:13 AM
10 Replies, 615 Views
» Promotion


Reply
 
Thread Tools
Old 04-12-2017, 01:29 PM   #1
Emabulator
The Voight-Kampff
 
Emabulator's Avatar
 
Join Date: Feb 2005
Location: The Garden State
Posts: 28,567
Blog Entries: 58
Microsoft To Offer Refunds On Digital Xbox One And PC Games


GameSpot has the story.

Quote:
Microsoft will offer refunds for digital game purchases through Xbox Live across Xbox One and PC, according to an image of an upcoming update posted on Reddit.

Information on the refund program was issued to those participating in the Xbox Insider Program, which allows members to test new features before they are made available to the wider Xbox community.

"You’ve spoken; we've listened," reads the message. "In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

"When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product."
Emabulator is offline   Reply With Quote
Old 04-12-2017, 01:32 PM   #2
vallor
Michael Bay Fanboi
 
Join Date: Oct 2005
Location: San Diego, California
Posts: 5,578
That's unusually customer friendly for Microsoft...
vallor is offline   Reply With Quote
Old 04-12-2017, 02:28 PM   #3
Ozymandis
Evil Dead
 
Join Date: Feb 2005
Posts: 264
Quote:
Originally Posted by vallor View Post
That's unusually customer friendly for Microsoft...
Yes. Now we need Sony to follow suit.
Ozymandis is offline   Reply With Quote
Old 04-12-2017, 04:02 PM   #4
gillman
Evil Dead
 
Join Date: Dec 2006
Posts: 252
Wonder what the time owned on a product is for it to be applicable.
gillman is offline   Reply With Quote
Old 04-12-2017, 04:08 PM   #5
DeluxE
Evil Dead
 
Join Date: May 2007
Location: Montreal, Quebec
Posts: 679
Quote:
Originally Posted by vallor View Post
That's unusually customer friendly for Microsoft...
Funny, Microsoft has been the most customer-friendly game company I've ever dealt with.

From back in ye olde 360 days, they always made it very easy to get answers or repairs, and their reps were always super friendly and patient. I've never had a complaint about their service.

The products haven't always worked so well, but my impression was that they were always aiming for that Nintendo sweet-spot, which from the sound of the issues surrounding the Switch, maybe not even Nintendo has anymore
DeluxE is offline   Reply With Quote
Old 04-12-2017, 08:48 PM   #6
Terran
Evil Dead
 
Join Date: Jan 2008
Posts: 10,347
OMG, back in the days of the 360 their product melted on millions of people and their customer support was shit as a result of their delay in deciding whether to bite the billion dollar extended warranty bullet or not, in addition to taking OVER A YEAR to fix the licensing issues created by digital content being tied not only to an account at that time but to the BOX as well, with no transfer possible at that time, therefore if your box died the ONLY way to access digital content was to be online in your gamertag, which SCREWED folks with kids who wanted to play digital content under their own gamertags offline and couldn't.

FFS. Their customer support during the RRoD days with the 360 is the reason I no longer game on consoles.
Terran is offline   Reply With Quote
Old 04-12-2017, 09:33 PM   #7
brandonjclark
Subscriber
 
brandonjclark's Avatar
 
Join Date: Dec 2007
Posts: 9,795
Quote:
Originally Posted by gillman View Post
Wonder what the time owned on a product is for it to be applicable.
Great question. I say 24-48 hours.
__________________
~B$
Gamertag: legisilverback | Steam Nickname: brandonjclark
...playing Rebel Galaxy
brandonjclark is offline   Reply With Quote
Old 04-12-2017, 09:46 PM   #8
TDiddy
Evil Dead
 
TDiddy's Avatar
 
Join Date: Sep 2005
Posts: 920
Quote:
Originally Posted by gillman View Post
Wonder what the time owned on a product is for it to be applicable.
Within 14 days of purchase, games must have been launched (played), and less than 2 hours play time. Does not apply to DLC.
__________________
http://www.360voice.com/blog.asp?tag=TDiddy
TDiddy is offline   Reply With Quote
Old 04-13-2017, 01:58 AM   #9
Scherge
Voice of Reason
 
Scherge's Avatar
 
Join Date: Jul 2013
Location: Germany
Posts: 1,920
Quote:
Originally Posted by TDiddy View Post
Within 14 days of purchase, games must have been launched (played), and less than 2 hours play time. Does not apply to DLC.
Did you just copy that from Steam, or is there an official source for these details on Xbox?

Also, why must the game have been launched? I understand that, in theory (!), you have to try something in order to know you don't like it. But with digital games and the short attention span of people who buy them, couldn't a customer just have changed his/her mind?
__________________
“Life is mostly about not losing. Games, on the other hand, should always be about winning!” (me)
Scherge is offline   Reply With Quote
Old 04-13-2017, 05:11 AM   #10
Chimpbot
Godzillaologist
 
Chimpbot's Avatar
 
Join Date: Jul 2005
Location: Third Planet of the Black Hole
Posts: 6,660
Quote:
Originally Posted by Scherge View Post
Did you just copy that from Steam, or is there an official source for these details on Xbox?

Also, why must the game have been launched? I understand that, in theory (!), you have to try something in order to know you don't like it. But with digital games and the short attention span of people who buy them, couldn't a customer just have changed his/her mind?
No, it's straight from Microsoft.
__________________
EvAv's Senior Godzillaologist
Member of the Nintendo Offensive Front
Chimpbot is offline   Reply With Quote
Old 04-13-2017, 09:29 AM   #11
ElektroDragon
Evil Dead
 
ElektroDragon's Avatar
 
Join Date: Feb 2007
Location: Seattle area
Posts: 9,873
This is so awesome..... definitely would make me go all Scorpio later this year.
__________________
Proud to be perma-banned 5 times on NeoGAF.
ElektroDragon is offline   Reply With Quote
Old 04-13-2017, 10:27 AM   #12
LostToys
Evil Dead
 
Join Date: Aug 2006
Posts: 1,926
Quote:
Originally Posted by Scherge View Post
Also, why must the game have been launched? I understand that, in theory (!), you have to try something in order to know you don't like it. But with digital games and the short attention span of people who buy them, couldn't a customer just have changed his/her mind?
Each transaction, when reversed, has to be payed in the full amount that the customer paid, not what the seller received. All forms of payment have transaction fees (range from 1 to 3%) which are non-refundable. So every time that Microsoft refunds $60.00, they are losing 80 cents to a $1.80. That can add up to millions of lost dollars overtime because people were not paying attention to what they were buying or purchasing with reckless abandon.
LostToys is offline   Reply With Quote
Old 04-13-2017, 11:49 AM   #13
DeluxE
Evil Dead
 
Join Date: May 2007
Location: Montreal, Quebec
Posts: 679
Quote:
Originally Posted by Terran View Post
OMG, back in the days of the 360 their product melted on millions of people and their customer support was shit as a result of their delay in deciding whether to bite the billion dollar extended warranty bullet or not, in addition to taking OVER A YEAR to fix the licensing issues created by digital content being tied not only to an account at that time but to the BOX as well, with no transfer possible at that time, therefore if your box died the ONLY way to access digital content was to be online in your gamertag, which SCREWED folks with kids who wanted to play digital content under their own gamertags offline and couldn't.

FFS. Their customer support during the RRoD days with the 360 is the reason I no longer game on consoles.
I guess different problems lead to different perspectives.

Personally I went through 4 360s over the decade that console ran for. Every time I had to get one repaired, or had to troubleshot something with someone over the phone, Microsoft was always polite, fast and cleared up my problem 9 times out of ten.

Also, the cost of repairing a 360 was literally HALF what Sony wanted to charge me to fix my PS3 when the emotion engine melted down on me.
DeluxE is offline   Reply With Quote
Old 04-13-2017, 11:14 PM   #14
subroc
Dread Lord
 
Join Date: Apr 2010
Posts: 103
MS have always been good to me too. They may not succeed a lot of the times, but it looks to me that they're mostly trying to do good for consumers. From what I understand, the vast majority of the MS douchbaggery happens in the enterprise space, which most of us have nothing to do with.
subroc is offline   Reply With Quote
Reply

Tags
microsoft, xbox one

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:24 PM.