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Old 09-19-2019, 01:38 PM   #1
PacerDawn
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Classic Nintendo Support

The stick on the left joy-con of my switch is flaking out where up/down is completely borked to the point of being unplayable. So I went to the Nintendo support site, did everything they suggested, and then clicked the "on-line repair process" link and was greeted with this:



Coding your site so you don't have to spend money on actually providing support? Well done Nintendo, well done...
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Old 09-19-2019, 02:01 PM   #2
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The entire Nintendo support site appears to be borked. I was going to try the support forums, but it prompts me to log in. Which is strange because I'm already logged into the main Nintendo site. So I log out/log back in to that just to be sure but the support site still prompts me to log in as well.

Fine, so I re-enter my email/password into the support site prompts and THAT doesn't work. So I say to myself "Self? For some reason they have one of these wacky setups which require a separate login for the support site." However, when I try to register it tells me my email address is already in use. Ok, maybe I registered before? I don't remember doing that, which means I don't know the password. That's fine, we will just reset it. Nope. The button on that page doesn't do anything (nothing happens when I click it). Color me surprised.

So I open a support chat because that's usually pretty fast on other sites. The last thing the window told me was "Ok, thanks. I'm placing you in line to chat with the support specialist who can best help you with your question." That was 20 minutes ago with no additional activity. Is THAT even working?

I get better support from a Magic 8 Ball, this is incredibly professional.

I'll try calling the 800 number next, as I guess I have nothing better to do.
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Old 09-19-2019, 02:37 PM   #3
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I've had good luck with Nintendo support over the phone and this joycon drifting issue is a known problem. Hopefully they fix yours fast. I need to send one of mine back too.
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Old 09-19-2019, 04:30 PM   #4
PacerDawn
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The phone call resulted in them giving me another link on the support site with a form that actually worked, so if anyone else (in the Americas) has issues with joycons and needs support, don't be like me and think you will be able to Google it and everything will be fine because that would be too flipping easy apparently. Instead, just go directly to this link:

https://en-americas-support.nintendo.com/app/ask/ht/789
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Old 09-19-2019, 07:17 PM   #5
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Cool, thanks Pacer.
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Old 09-19-2019, 07:49 PM   #6
blackzc
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Nintendo is usually VERY good with customer support. This is new.
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Old 09-22-2019, 10:05 AM   #7
PacerDawn
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I received a couple of emails in response to my support request. The first was in immediate response to my request:

Quote:
Thank you for contacting Nintendo about a repair to your Joy-Con. Once your repair is set up, you will receive an email with additional information and a link to your shipping label. Please package your Joy-Con in a sealable plastic bag inside a secure shipping container. Please do not include any other hardware or software.
I'm still waiting on the notification that the repair is set up. However, I did receive a second email in response to my ticket:

Quote:
SATISFACTION SURVEY

We'd love to hear about your recent experience with Nintendo Customer Service.

Our survey takes less than 5 minutes to complete and your feedback will help us improve our service to you.

The survey is best experienced in the most recent version of your favorite browser.
They literally want feedback on support that they haven't even given me yet. Oh this is going to be SO much fun...
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