Evil Avatar  



Go Back   Evil Avatar > Daily Gaming News > News Items

» Sponsored Links


» Recent Threads
Justice League Crashes...
Last post by shadow763
Today 06:01 AM
6 Replies, 254 Views
It's Sunday: What NFL...
Last post by Terran
Today 05:58 AM
14 Replies, 524 Views
Game & Movie Releases...
Last post by DarkestHour00
Today 05:14 AM
2 Replies, 145 Views
Help- Trying to decide...
Last post by Kit
Today 02:08 AM
2 Replies, 237 Views
CD Projekt Red: "We...
Last post by Balhem
Today 01:14 AM
5 Replies, 1,067 Views
Star Wars Battlefront 2...
Last post by SpectralThundr
Today 01:04 AM
59 Replies, 2,738 Views
Middle-earth: Shadow of...
Last post by Misanthropist
Today 12:55 AM
2 Replies, 363 Views
Microtransactions in...
Last post by vallor
Yesterday 11:42 PM
31 Replies, 2,007 Views
» Promotion


Reply
 
Thread Tools
Old 05-03-2017, 01:24 PM   #1
Emabulator
The Voight-Kampff
 
Emabulator's Avatar
 
Join Date: Feb 2005
Location: The Garden State
Posts: 30,063
Blog Entries: 58
Steam's New Stats Page Reveals Huge Number Of Refund Requests


Valve continues to work on improving customer support. GameSpot has the story.

Quote:
A new blog post from Valve discusses the ongoing efforts to improve Steam's support operations. And while it didn't provide much new information about specifically how it continues to evolve its customer support, it does highlight just how big the task is. Valve currently sees an average of about 75,000 help requests every day, and recently it's averaged just under 10,000 requests per day that were left awaiting a response. That's a big decline from the 50,000-plus that fell in that category in January and February.

"Our goal going forward is to keep the backlog of requests shrinking and to be able to respond to all requests as quickly as possible," Valve explained.

Coinciding with this blog post, Valve has launched a stats page for support requests. This shows both the number of submitted requests on any given day and the number that are waiting for a response from Valve.

The page also breaks requests down into specific categories. This reveals how many refund requests or account security questions have been submitted over the past 24 hours, along with the typical response time. As of this writing, the last day has seen just over 48,000 refund requests, which were typically answered in 1.35 to 1.99 hours.
Emabulator is offline   Reply With Quote
Old 05-04-2017, 12:52 AM   #2
Evil Avatar
Citizen Game
 
Evil Avatar's Avatar
 
Join Date: Feb 2005
Location: Phoenix, AZ
Posts: 31,523
Blog Entries: 19
Sounds like there are a whole lot of people abusing the Steam refund system just to get a "demo" of popular games.
__________________
I'm bad, and that's good. I will never be good, and that's not bad. There's no one I'd rather be than me.
Evil Avatar is offline   Reply With Quote
Old 05-04-2017, 01:59 AM   #3
Scherge
Voice of Reason
 
Scherge's Avatar
 
Join Date: Jul 2013
Location: Germany
Posts: 2,130
Quote:
Originally Posted by Evil Avatar View Post
Sounds like there are a whole lot of people abusing the Steam refund system just to get a "demo" of popular games.
Hm. The number does seem high. However, how many games are sold (including everything from USD 0.99 to full price) on Steam every day? A million? More? Are there official stats for that? I can only find the download/bandwith chart, which says that - at any time of day - downloads are running at 1.5 to 2.5 Tb/s. That would mean between 20,000 and 25,000 TB a day, which could translate to ... uh... anything from 500,000 huge to 20 million smallish games. Of course, this number contains f2p games, DLC and mods, too, making my calculations even more hazy (or rather: completely obsolete). ... Can you "refund" free games?

tl;dr: I have no idea, but I find the subject fascinating. Does anyone know more?
__________________
“Ich bin der Geist der stets verneint!” - Me(phistopheles)
Scherge is online now   Reply With Quote
Old 05-04-2017, 08:53 AM   #4
Metal Jesus
Evil Dead
 
Metal Jesus's Avatar
 
Join Date: Feb 2005
Location: Seattle, Wa
Posts: 3,186
.... and 97.8% of those questions can most likely be answered by doing a simple Google search. -ExCustomerServiceRep
__________________
A Long Haired Metal Dude with an Unhealthy Passion for Video Games
www.YouTube.com/MetalJesusRocks
Metal Jesus is offline   Reply With Quote
Old 05-04-2017, 12:02 PM   #5
vallor
Michael Bay Fanboi
 
Join Date: Oct 2005
Location: San Diego, California
Posts: 6,205
Quote:
Originally Posted by Metal Jesus View Post
.... and 97.8% of those questions can most likely be answered by doing a simple Google search. -ExCustomerServiceRep
While everyone was looking at the customer support numbers, Steam gutted their gifting system.

For good or ill all the workarounds and buying low, selling high that had been going on is going to come to an end.

Some are pissed because a missing revenue stream. Some are pissed because they now can't get games in their region through the grey market. Some are pissed because they don't like change. Others don't understand why anything had to change at all since it basically seemed like it was working and Valve rolled this out with their usual transparency (which is to say none).

What you have now is safe and snug but afaik anything from yesterday on is under this new policy.
vallor is offline   Reply With Quote
Reply

Tags
pc master race, steam, valve, valve software

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:16 AM.